Johnson & Wales Information Technology (JWU IT) provides technology tools, services and support to the entire university community. The JWU IT website answers many questions about technology at JWU. Students can also email JWU IT or call 866-JWU-HELP (866-598-4357) with any technology-related question.
Username and Password
Each student needs a username and password to access campus computers, JWU Wildcat email, jwuLink, and other important university resources. New students will receive login instructions shortly after the reservation fee has been satisfied. Students are expected to log in frequently to their email and jwuLink accounts, which are accessible wherever internet access is available, on or off campus.
Note: If the password is forgotten, students must use Self-Service Password Reset (SSPR), which is available to all students. Students must be registered with SSPR in order to reset their password. Students will be prompted to register with SSPR during login to JWU Wildcat email, or alternatively students can manually register by following the instructions outlined on the IT Service Desk website.
The email account is accessed at wildcatmail.jwu.edu and can be set up on smartphones and mobile devices. If a student’s status is made inactive by Student Academic & Financial Services, the associated email address will be disabled after a period of 90 days. Students will be notified via email periodically to remind them throughout this 90 day period. If a student’s status returns to active before the end of this 90 day period, email access will no longer be set to disable.
Note: Students who successfully graduate from Johnson & Wales University can keep and utilize their JWU Wildcat email address for life.
The jwuLink account is accessed at link.jwu.edu, which is the university’s central web portal where students connect with all the different systems utilized by the university, such as Wildcat Housing, course registration, and the Grad Planning System. Students also access things like grades, financial aid, news and announcements, events, and much more. Upon graduation or departure from the university, students will continue to have access to their records via jwuLink.
Multi Factor Authentication (MFA)
Multi-Factor Authentication (MFA) is required for all active students accessing Wildcat Mail while off campus.
Wildcat Mail Hardware & Software Requirements
Hardware and software requirements exist to access Wildcat Mail.
Internet and Wi-Fi
Internet is available everywhere on campus with the JWU network, via WiFiJWU or a network cable.
To ensure the security of JWU’s network, an authentication system checks for valid JWU user accounts so that only authorized users have access to it.
Anyone who uses the JWU network and related services must follow the policies and agreements set forth by the university. Violations or attempted violations will subject the violator to disciplinary and/or legal action by the university.
Protect Your Information
Identity theft is a concern and the university strongly suggests that all students take necessary precautions to prevent a prohibited user from accessing their JWU email and password. It is everyone's responsibility to protect their personal information; the university strongly cautions students against freely sharing this information. Contact JWU IT immediately if unauthorized access has occurred or is suspected.
University Web Policies
The contents of the JWU website are proprietary and as such are protected by federal, state and international copyright and trademark laws, or other proprietary rights. Refer to university policies and agreements for more information. Violations or attempted violations will subject the violator to disciplinary and/or legal action by the university.
**Please note that Student Academic Services, Experiential Education & Career Services, and Center for Academic Support are integrated on the Charlotte Campus. The department is now called the Academic & Career Excellence Center (ACE Center).