Information Technology

Johnson & Wales Information Technology (JWU IT) provides technology tools, services and support to the entire university community. The JWU IT website answers many questions on technology at JWU, including ulearn. Students can also email JWU IT, chat online or call 866-JWU-HELP (866-598-4357) with any technology-related question.

Username and Password

Each student needs a username and password to access campus computers, JWU email, jwuLink, and other important university resources. New students will receive login instructions shortly after the reservation fee has been satisfied. Students are expected to log in frequently to their email and jwuLink accounts, which are accessible wherever internet access is available, on or off campus. 

Note: If forgotten, a password reset tool is available that gives students the ability to securely reset their own password.

The email account is accessed at email.jwu.edu and can be set up on smartphones and mobile devices. This allows students to send and receive email. (If a student’s status is made inactive by Student Academic & Financial Services, the associated email and network accounts are disabled within one business day. If a student’s status returns to active within 30 days, the email and network account will be re-enabled. If a student’s status returns to active after 30 days, a new email and network account will be created 24 hours after they have registered for courses. This may or may not be the same as the student's previous account, depending on availability.)

The jwuLink account is accessed at link.jwu.edu, which is the university’s central web portal where students connect with all the different systems utilized by the university, such as Wildcat Housing, course registration, and the Grad Planning System. Students also access things like grades, financial aid, news and announcements, events, and much more. Upon graduation or departure from the university, students will continue to have access to their records via jwuLink.

Internet and Wi-Fi

Internet is available everywhere on campus with the JWU network, via WiFiJWU or a network cable.

To ensure the security of JWU’s network, an authentication system checks for valid JWU user accounts so that only authorized users have access to it.

Anyone who uses the JWU network and related services must follow the policies and agreements set forth by the university. Violations or attempted violations will subject the violator to disciplinary and/or legal action by the university.

Protect Your Information

Identity theft is a concern and the university strongly suggests that all students take necessary precautions to prevent a prohibited user from accessing their JWU email and password. It is everyone's responsibility to protect their personal information; the university strongly cautions students against freely sharing this information. Contact JWU IT immediately if unauthorized access has occurred or is suspected.

University Web Policies

The contents of the JWU website are proprietary and as such are protected by federal, state and international copyright and trademark laws, or other proprietary rights. Refer to university policies and agreements for more information. Violations or attempted violations will subject the violator to disciplinary and/or legal action by the university.