Computing Technology Services
Providence CE Campus
(School of Technology)
Associate in Science (A.S.) Degree
This two-year associate degree program focuses on the technical and computer skills required by entry-level technology support positions. At the same time, the curriculum recognizes that technical skills are not the only requirement for technical support professionals. The appropriate balance of business, people and technical skills is vital to the success of today’s information technology support professional. Therefore, the curriculum has been expressly designed to also ensure individuals have the necessary oral, written and critical thinking skills to help them with their professional responsibilities.
Upon completion of the program, graduates are expected to demonstrate the ability to
- Apply knowledge of math, science, engineering and contemporary developments in technology to support the use of technology within a functional organization.
- Apply critical thinking and problem-solving skills to identify, analyze and utilize appropriate help desk processes to resolve user issues.
- Apply customer service skills to communicate effectively within a support environment.
- Specifically use the techniques, skills, and modern tools, including metrics and benchmarks, necessary for technical services best practices.
Courses include substantial hands-on work with software and hardware commonly used in business environments today, with the successful associate candidate prepared to sit for obtaining both A+ certification and Microsoft Office Specialist certification. Students also work hands-on with software and hardware specifically related to the support function, becoming familiar with common support software and tools.
Upon successful completion of this program students may seek employment in entry-level positions such as help desk analyst, software support specialist, computer use support specialist, and call center specialist in a variety of business settings. Students may continue their studies with junior-year status in the university’s bachelor of science degree program in Information Science.
Computing Technology Services
A two-year program leading to the associate in science degree
|CSIS1000||Problem Solving and Programming Concepts||4.5|
|CSIS1020||Fundamentals of C Programming||4.5|
|CSIS1070||Diagnostics and Maintenance||4.5|
|CSIS2045||Introduction to Operating Systems||4.5|
|FIT1012||Digital Technology for Business||4.5|
|FIT1014||Solving Business Problems with Technology||4.5|
|FIT2020||Integrated Computer Business Applications||4.5|
|ITEC1000||Help Desk Concepts||4.5|
|ITEC1020||Introduction to Data Communications||4.5|
|ITEC2090||IT Call Management Systems||4.5|
|Technology Elective||One course with an ETEC attribute selected from offerings within the School of Technology (except FIT1000 or FIT1040)||4.5|
|Related Professional Studies|
|LAW2001||The Legal Environment of Business I||4.5|
|MGMT1001||Principles of Management||4.5|
|ENG1001||An Introduction to Literary Genres||4.5|
|ENG1021||Advanced Composition and Communication||4.5|
|Math||One math course 1020 level or higher based on student's placement assessment||4.5|
|Science||One science course from the following:||4.5|
|Introduction to Botany|
|Introduction to Ecology|
NOTE: Students must pass MATH0010 Basic Mathematics or have equivalent placement scores to enroll in required math course(s).